Privacy Notice | Africa Bid Group

This Privacy Notice explains how Africa Bid Group (Pty) Ltd ("Africa Bid Group", "we", "us" or "our") collects, uses, stores and shares personal data when you use our Africa Bid Hub platform and related services.

1. Data Controller

Africa Bid Group (Pty) Ltd is the data controller responsible for your personal data. Our registered office and operational address are in South Africa. You can contact us at africabidgroup@gmail.com.

2. Personal Data We Collect

We may collect the following categories of personal data:

Identity and contact data: name, email address, phone number, company name and job title.
Account data: login credentials, profile information and subscription details.
Business DNA data: industry, capabilities, certifications, turnover, preferred tender categories and geographic focus.
Usage data: pages viewed, features used, search queries, tenders viewed and proposal activity.
Communication data: messages, support tickets, consultation notes and feedback.
Technical data: IP address, browser type, device identifiers and cookies.

3. How We Use Your Data

We use personal data to: provide and maintain your account and the Service; match you with relevant tender and contract opportunities; process subscriptions, payments and invoices; communicate with you about your account, support requests and service updates; improve the platform, security and user experience; comply with legal obligations and protect our rights.

4. Legal Basis for Processing

We process personal data on the basis of contract performance, legitimate interests, consent (where required) and legal obligation. You may withdraw consent at any time, although this will not affect processing carried out before withdrawal.

5. Data Sharing

We share personal data only with categories of recipients that need it:

Service providers: hosting, analytics, customer support and email delivery partners.
Merchant of Record: Paddle.com processes payments, subscriptions, tax compliance and invoicing on our behalf.
Professional advisers: legal, accounting and insurance providers where necessary.
Authorities: regulators, courts or law enforcement where required by law.

6. International Transfers

Some of our service providers may process data outside South Africa. Where this occurs, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions to protect your data.

7. Data Retention

We retain personal data for as long as necessary to provide the Service, fulfil the purposes described in this Notice, comply with legal obligations and resolve disputes. When data is no longer needed, we delete or anonymise it.

8. Your Rights

Depending on applicable law, you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and to request data portability. You also have the right to lodge a complaint with the relevant supervisory authority. We aim to respond to requests within one month.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls and regular security reviews.

10. Cookies

We use essential cookies to operate the Service and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings.

11. Changes to This Notice

We may update this Privacy Notice from time to time. Material changes will be notified by email or through the Service.

12. Contact

For privacy questions or to exercise your rights, email africabidgroup@gmail.com.